Terms & FAQs
Terms & FAQs
Contents
1. How the Subscription Works
How do I submit design requests?
How do I submit design requests?
Once subscribed, you get access to a private Trello board and a dedicated Slack channel. You can add unlimited requests to your queue—link Figma files, record brief Loom videos, drop in Google Docs, or type out quick notes.
Once subscribed, you get access to a private Trello board and a dedicated Slack channel. You can add unlimited requests to your queue—link Figma files, record brief Loom videos, drop in Google Docs, or type out quick notes.
How many requests can I have at once?
How many requests can I have at once?
You can queue up as many requests as you like, but we work through them one active request at a time (unless you hold multiple subscription seats). This keeps quality ultra-high and delivery lightning-fast.
You can queue up as many requests as you like, but we work through them one active request at a time (unless you hold multiple subscription seats). This keeps quality ultra-high and delivery lightning-fast.
Are there really zero meetings?
Are there really zero meetings?
Yes. We operate 100% asynchronously. Eliminating status calls and kickoff meetings saves hours every week—allowing us to spend all our time actually designing and building your product. All updates, reviews, and design handovers are delivered via recorded Loom walk-throughs.
Yes. We operate 100% asynchronously. Eliminating status calls and kickoff meetings saves hours every week—allowing us to spend all our time actually designing and building your product. All updates, reviews, and design handovers are delivered via recorded Loom walk-throughs.
2. Turnaround & Deliverables
How fast is the 48-hour delivery?
How fast is the 48-hour delivery?
Most standard requests—such as a single landing page section, a component design, a set of ad creatives, or minor Framer updates—are delivered within 48 hours (Monday to Friday).
Most standard requests—such as a single landing page section, a component design, a set of ad creatives, or minor Framer updates—are delivered within 48 hours (Monday to Friday).
What if I have a huge request (like a full 5-page Framer site)?
What if I have a huge request (like a full 5-page Framer site)?
Large projects are automatically broken down into manageable 48-hour sprints. Every two days, you’ll receive a functional portion of the project (e.g., Day 2: Homepage Figma UI, Day 4: Interactive Framer build, Day 6: Inner pages) until the full build is complete.
Large projects are automatically broken down into manageable 48-hour sprints. Every two days, you’ll receive a functional portion of the project (e.g., Day 2: Homepage Figma UI, Day 4: Interactive Framer build, Day 6: Inner pages) until the full build is complete.
What software do you use?
What software do you use?
We design primarily in Figma and build production-ready websites using Framer.
We design primarily in Figma and build production-ready websites using Framer.
What if I don't like the design?
What if I don't like the design?
No stress. We offer unlimited revisions. We’ll keep tweaking and refining the work until you are 100% satisfied with the final result.
No stress. We offer unlimited revisions. We’ll keep tweaking and refining the work until you are 100% satisfied with the final result.
3. Billing, Pausing & Cancellation
How does the "Pause" feature work?
How does the "Pause" feature work?
We know design needs fluctuate. If you only have 10 days worth of design work right now, hit pause in your customer portal once the work is complete.
Your 31-day billing cycle freezes instantly. The remaining 21 unused days stay banked in your account indefinitely, ready to use whenever you need another sprint.
We know design needs fluctuate. If you only have 10 days worth of design work right now, hit pause in your customer portal once the work is complete.
Your 31-day billing cycle freezes instantly. The remaining 21 unused days stay banked in your account indefinitely, ready to use whenever you need another sprint.
How do I cancel?
How do I cancel?
You can cancel your subscription at any time with a single click in your billing dashboard before your next renewal date. There are no contracts, notice periods, or cancellation fees.
You can cancel your subscription at any time with a single click in your billing dashboard before your next renewal date. There are no contracts, notice periods, or cancellation fees.
Do you offer refunds?
Do you offer refunds?
Due to the high-value, custom nature of senior design execution, we do not offer refunds once active work on a sprint has begun. However, if you are unsatisfied, you can pause or cancel at any time to prevent future billing cycles.
Due to the high-value, custom nature of senior design execution, we do not offer refunds once active work on a sprint has begun. However, if you are unsatisfied, you can pause or cancel at any time to prevent future billing cycles.
4. Scope & Exclusions
What IS included in Wovely?
What IS included in Wovely?
SaaS & Product UI/UX Design (Figma)
Custom Framer Website Design & Development
Conversion Landing Pages
Ad Creatives & Social Marketing Graphics
Brand Systems & Style Guides
CMS Setup & Basic On-Page SEO Optimization
SaaS & Product UI/UX Design (Figma)
Custom Framer Website Design & Development
Conversion Landing Pages
Ad Creatives & Social Marketing Graphics
Brand Systems & Style Guides
CMS Setup & Basic On-Page SEO Optimization
What IS NOT included in Wovely?
What IS NOT included in Wovely?
To maintain 48-hour delivery speeds, we do not cover:
3D Rendering / 3D Animations (e.g., Blender, Cinema 4D)
Complex custom full-stack backend coding (outside of Framer / Webflow integrations)
High-end video editing or heavy motion graphics production
Document formatting (e.g., 80-page PDF lead magnets or complex print files)
To maintain 48-hour delivery speeds, we do not cover:
3D Rendering / 3D Animations (e.g., Blender, Cinema 4D)
Complex custom full-stack backend coding (outside of Framer / Webflow integrations)
High-end video editing or heavy motion graphics production
Document formatting (e.g., 80-page PDF lead magnets or complex print files)
Do you offer refunds?
Do you offer refunds?
Due to the high-value, custom nature of senior design execution, we do not offer refunds once active work on a sprint has begun. However, if you are unsatisfied, you can pause or cancel at any time to prevent future billing cycles.
Due to the high-value, custom nature of senior design execution, we do not offer refunds once active work on a sprint has begun. However, if you are unsatisfied, you can pause or cancel at any time to prevent future billing cycles.
5. Intellectual Property & Ownership
Who owns the designs?
Who owns the designs?
You do. 100%. You retain full, exclusive ownership of all Figma files, Framer site transfers, code, graphics, and assets produced during your active subscription. Once delivered, they are entirely yours.
You do. 100%. You retain full, exclusive ownership of all Figma files, Framer site transfers, code, graphics, and assets produced during your active subscription. Once delivered, they are entirely yours.
6. Business Hours, Bank Holidays & Studio Closures
What are your standard operating hours?
What are your standard operating hours?
Wovely operates Monday through Friday, 9:00 AM to 5:00 PM (UK time). Delivery sprints (48 hours) strictly apply to standard business days. Requests submitted on Friday afternoons or over the weekend enter the queue on Monday morning.
Wovely operates Monday through Friday, 9:00 AM to 5:00 PM (UK time). Delivery sprints (48 hours) strictly apply to standard business days. Requests submitted on Friday afternoons or over the weekend enter the queue on Monday morning.
How are UK Bank Holidays handled?
How are UK Bank Holidays handled?
Wovely is closed on official UK Public and Bank Holidays. Sprint turnaround times automatically shift to account for public holiday closures (e.g., a 48-hour request submitted the business day before a Bank Holiday Monday will be delivered on Wednesday).
Wovely is closed on official UK Public and Bank Holidays. Sprint turnaround times automatically shift to account for public holiday closures (e.g., a 48-hour request submitted the business day before a Bank Holiday Monday will be delivered on Wednesday).
What happens when the studio shuts down for annual leave or Christmas?
What happens when the studio shuts down for annual leave or Christmas?
We take up to 3 weeks of planned studio closures per year (including a standard shutdown over the Christmas & New Year break). You will always receive at least 14 days' advance notice for any planned closure.
During a studio closure, active subscriptions are automatically paused by Wovely, or extended by the exact number of days the studio is closed. You will never be billed or lose paid days for time the studio is unavailable.
We take up to 3 weeks of planned studio closures per year (including a standard shutdown over the Christmas & New Year break). You will always receive at least 14 days' advance notice for any planned closure.
During a studio closure, active subscriptions are automatically paused by Wovely, or extended by the exact number of days the studio is closed. You will never be billed or lose paid days for time the studio is unavailable.
👋 Sound good? Now let's talk and get your design queue moving.
👋 Sound good? Now let's talk and get your design queue moving.
Find me on X (Twitter) where I talk about design, golf, film and day-to-day life.
Find me on X (Twitter) where I talk about design, golf, film and day-to-day life.